At Verona Roams, we aim to provide high-quality products and a smooth shopping experience. If you receive a defective, damaged, or incorrect item, we offer a return and refund process under the following conditions.

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect items received by the customer.
• Requests for returns must be made within 7 days of receiving the order.
• The product must be unused, in its original packaging, and in the same condition as received to qualify for a return.
• We do not accept returns for change of mind or incorrect orders placed by the customer.

2. Return Process

• To initiate a return, contact us at [email protected] with your order details and a clear image of the issue.
• Once approved, our team will arrange for pickup or provide instructions on how to return the item.
• Returned items must be securely packed to prevent damage during transit.

3. Refund Policy

• Refunds are processed only in cash once the returned item is received and verified.
• Refunds will be issued at the time of pickup or upon successful inspection of the product.
• Shipping fees (if any) are non-refundable.

4. Exchange Policy

• We do not offer direct exchanges. If you need a replacement, you will need to place a new order after returning the incorrect or defective item.

5. Order Cancellations

• Orders can be canceled before they are shipped by emailing [email protected].
• Once dispatched, cancellations are not possible.

For any return or refund inquiries, please contact us at [email protected]. We are committed to resolving any issues and ensuring customer satisfaction.